Privacy Policy

1. Who We Are

Our website address is: https://roofrepair-durham.com. We are Durham Roof Repair Co., providing local emergency and standard roof repair services across Durham, NC.

2. Information We Collect

When you visit our website, request a quote, or contact us, we may collect the following information:

• Personal Details: Name, phone number, email address, and property address when you fill out our contact or quote forms.
• Technical Data: IP address, browser type, device information, and site interaction data (via cookies) to help us improve user experience and spam detection.

3. How We Use Your Information

We strictly use your information to operate our business and provide you with requested services. This includes:

• Providing accurate roofing estimates and scheduling dispatch crews to your property.
• Communicating with you regarding your repair project, billing, or customer support.
• Improving our website functionality and tracking the performance of our local marketing efforts.

4. Cookies and Tracking

If you leave a comment or fill out a form on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again. We also use standard analytics tools that utilize cookies to track generalized, non-personal visitor behavior.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted third-party service providers who assist us in operating our business (such as secure dispatch software, customer relationship managers, or payment processors). If you request a password reset, your IP address will be included in the reset email.

6. How Long We Retain Your Data

If you submit a contact form or request a quote, the provided information is retained indefinitely for customer service and warranty tracking purposes. For users that register on our website (if any), we also store the personal information they provide in their user profile.

7. What Rights You Have Over Your Data

If you have an account on this site, or have left comments/submitted forms, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, warranty, or security purposes.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our team directly: